Published:
September 18, 2019
Category:
Development
Client:
Oceanthemes
Jaisalmer Fort: Simplifying Visitor Experience with an Online Booking System Developed by Coder Lab
Jaisalmer Fort, a UNESCO World Heritage Site and one of Rajasthan’s most iconic landmarks, attracts a large number of visitors each year. To enhance the visitor experience and streamline ticketing operations, Jaisalmer Fort Museum collaborated with Coder Lab, a leading software development company, to create an efficient online booking system. This case study highlights how the partnership with Coder Lab resulted in an intuitive and user-friendly online ticketing platform, improving visitor satisfaction and facilitating smoother entry to the historical fort.
Background:
Jaisalmer Fort, located in the city of Jaisalmer, Rajasthan, India, is a renowned tourist attraction known for its architectural grandeur and historical significance. With a growing number of visitors each year, the management of Jaisalmer Fort Museum recognized the need for a modern and convenient ticketing system to handle the influx of tourists. Seeking a reliable technology partner, they turned to Coder Lab to develop a customized online booking system.
Challenges:
Before implementing the online booking system, Jaisalmer Fort Museum faced several challenges in managing visitor ticketing:
Manual Ticketing Process: The previous ticketing system relied on manual processes, such as purchasing tickets on-site or through third-party vendors. This led to long queues, delays, and inconveniences for visitors.
Limited Capacity Management: Managing visitor capacity within the fort was challenging due to the absence of a digital system. This often resulted in overcrowding and compromised visitor safety.
Inefficient Sales Tracking: The lack of a centralized system made it difficult to track ticket sales and visitor data accurately. This hindered the museum’s ability to analyze visitor trends, optimize operations, and provide personalized experiences.
Inadequate Customer Support: Visitors faced challenges in obtaining timely information and support regarding ticket availability, pricing, and entry requirements. This led to confusion and frustration among tourists.
Solution: Online Booking System by Coder Lab
To overcome these challenges, Jaisalmer Fort Museum partnered with Coder Lab to develop an online booking system tailored to their unique needs. The collaboration resulted in the following solutions:
User-Friendly Interface: Coder Lab designed an intuitive and user-friendly online ticketing platform. The interface provided visitors with a seamless booking experience, allowing them to select preferred entry dates, ticket types, and quantities.
Real-Time Availability Tracking: The online booking system implemented by Coder Lab integrated with Jaisalmer Fort’s capacity management. It tracked real-time ticket availability, ensuring that visitor numbers were regulated, and entry slots were efficiently managed.
Secure Payment Gateway: The online booking system incorporated a secure payment gateway, enabling visitors to make online payments easily and securely. Multiple payment options were provided to accommodate a range of preferences.
Mobile Responsiveness: Recognizing the prevalence of mobile usage, Coder Lab ensured that the online booking system was fully responsive across different devices. This allowed visitors to make bookings conveniently from their smartphones or tablets.
Customer Support Integration: Coder Lab integrated a customer support module within the online booking system. This allowed visitors to access relevant information, seek assistance, and receive timely responses to their queries regarding ticketing and entry requirements.
Results and Impact:
The implementation of the online booking system by Coder Lab has had a significant impact on Jaisalmer Fort Museum’s ticketing operations and visitor experience:
Improved Visitor Satisfaction: The user-friendly online booking system reduced queues and wait times, enhancing visitor satisfaction. Visitors could conveniently book their tickets in advance and plan their visit to Jaisalmer Fort with ease.
Efficient Capacity Management: The real-time availability tracking feature enabled Jaisalmer Fort Museum to manage visitor capacity effectively. This ensured a better flow of visitors,
